隐私政策

Last Updated: 5 October 2026

IOOI CONSULTATION (Registration No. 202201038439) (“IOOI”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we process through iooi.com.my, our enquiry forms and our business operations.

This Privacy Policy explains how we collect, use, disclose, retain and protect your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 and other applicable laws.

1. Personal Data We Collect

We may collect the following information:

• Full name
• Company name and registration details
• Job title and department
• Email address
• Telephone and WhatsApp number
• Billing and delivery address
• Product enquiries and quotation requirements
• Purchase orders, RFQs and bills of materials
• Uploaded images, documents and specification sheets
• Payment and transaction information
• Communication records
• IP address, browser information and device information
• Website usage, cookies and analytics information
• Any other information voluntarily submitted to us

Please avoid submitting unnecessary sensitive personal information through our website.

2. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact, product enquiry or quotation form
• Upload an RFQ, BOM, product photograph or document
• Contact us by phone, email, WhatsApp or social media
• Request product information or technical assistance
• Place or discuss an order
• Subscribe to communications
• Visit or interact with our website
• Communicate with our employees or representatives

We may also receive business contact information from your employer, authorised representative, supplier, service provider or publicly available business sources.

3. How We Use Personal Data

We may use your personal data to:

• Respond to enquiries
• Identify requested products
• Prepare quotations
• Process and fulfil confirmed orders
• Communicate about product availability, delivery and payment
• Review uploaded RFQs, BOMs and technical documents
• Provide product sourcing and technical support
• Manage customer and supplier relationships
• Maintain transaction and accounting records
• Improve our website, catalogue and services
• Prevent fraud, misuse and security incidents
• Comply with legal, regulatory and contractual requirements
• Send business updates or marketing communications where permitted

You may request to stop receiving marketing communications at any time.

4. Cookies and Website Analytics

Our website may use necessary cookies, analytics tools and similar technologies to:

• Keep the website functioning
• Remember user preferences
• Measure website performance
• Understand how visitors use the website
• Improve search and navigation
• Protect the website from spam and security threats

Where required, we will request consent before using non-essential cookies.

You may restrict cookies through your browser settings, although some website functions may not operate correctly.

5. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

• Employees and authorised representatives
• Product manufacturers, suppliers and distributors
• Logistics, courier and freight providers
• Cloud hosting, storage and IT service providers
• Email, analytics and website service providers
• Payment, accounting and professional service providers
• Legal advisers, auditors and insurers
• Regulatory, law-enforcement or government authorities
• Other parties authorised by you

We do not sell personal data.

6. Overseas Processing

Some service providers may process or store data outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable requirements.

7. Data Security

We use reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purposes described in this Policy
• Manage an enquiry, quotation or order
• Maintain business and accounting records
• Resolve disputes
• Comply with legal and regulatory requirements

Data that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing relies on consent
• Limit certain uses of your personal data
• Stop receiving direct marketing communications
• Ask questions about how your information is processed

We may need to verify your identity before processing a request.

10. Third-Party Links

Our website may contain links to third-party websites. IOOI is not responsible for the content, security or privacy practices of those external websites.

11. Children’s Privacy

Our website and services are intended for business and industrial users and are not directed towards children. We do not knowingly collect personal data from children without appropriate authorisation.

12. Changes to This Policy

We may update this Privacy Policy when our practices, website or legal requirements change. The revised version will be published on this page with an updated date.

13. Contact Us

For questions, corrections or requests relating to personal data, contact:

IOOI CONSULTATION
Registration No. 202201038439
E-26-2, Bay Avenue,
Lorong Bayan Indah 2,
11900 Bayan Lepas, Penang, Malaysia.

Email: [email protected]
Phone/WhatsApp: +60 11-6262 6399
Website: https://iooi.com.my